Build a High Performance Team

What is the TeamUp Playbook™?

THE CHALLENGE

Teams are complex emergent systems, composed of complex people working in today’s complex times. These collectively impact on performance. There are so many conditions that teams need to get right to become highly successful that it can take years to develop great leadership skills.

So how do you build a team’s performance, fast? Wouldn’t it be better for any team leader to follow a simple, trusted, scientific path to build a successful team? We do, so we’ve developed one. It’s called ‘The TeamUp Playbook™’. Team leaders and team members appreciate the easy-to-understand Playbook and with that understanding a team culture emerges. An effective team understands its purpose and its role within the wider business needs. The team’s high performance is built from this strong sense of purpose and embraces both individual and shared goals.

Time and again studies show that over 90% of teams under-perform. They haven’t invested in setting out a clear purpose, teams don’t feel the psychological safety which is so evident in highly successful teams, and as a result team members don’t share knowledge, don’t show initiative nor experiment with new riskier ideas.

GET SET

GET SAFE

GET STRONG

GET SUCCESS

Mission

Plans

Disciplines

Vulnerability

Empathy

Learning

Accountability

Constructive tension

Experimentation

Delivers

Trusted

Adaptable

How does your team score against 200 others? Try our Free self-assessment diagnostic?

An abridged version of the full diagnostic report we ask all team members to complete on every new engagement we take on, this is a your personal headline score that offers some insights to your view of your team’s strengths and weaknesses.

The Playbook is a roadmap for a high performance team

Although simple, it is a scientifically robust and best-in-class measure of team effectiveness. It is unique in pinpointing the precise performance areas for team leaders to address and the order in which to work on them. This order is based on the very latest scientific research.

Get Set

+ Mission

+ Plans

+ Disciplines

To set ground rules the team generates ‘swift trust’ by agreeing 9 ‘task-based’ commitments. Studies tell us each of these predicts team performance, especially in the virtual team. The team quickly establishes proven foundations behind team success. Teams scoring well on the Get Set metric are clear on their mission, plans and responsibilities and feel confident, aligned and purposeful. They are ready to pivot and rapidly adapt to change and are in a great position to leverage their task-based trust to build deeper levels of interpersonal trust and higher levels of psychological safety in the next stage. All high performing teams excel here, the diversity of voices and the complementary skills that each team member brings is a consistent measure of whole team success.

Get Safe

+ Vulnerability

+ Empathy

+ Learning

By building more interpersonal trust the team is better able to create higher levels of psychological safety. There are 9 behaviours that studies confirm enable team members to feel more supported, more able to express themselves, make more telling contributions and to speak up if they have concerns. Any team member’s skill gaps are supported, rather than ridiculed. As a result team members share more of their knowledge and learn more rapidly. The whole team is openly accountable. Studies confirm that the extra safety generated is necessary for the team to then excel in the next stage.

Get Strong

+ Accountability

+ Constructive Tension

+ Experimentation

Here the team builds on the clarity achieved in the Get Set stage and the safety generated in the Get Safe stage to be able to achieve the necessary levels of constructive tension, accountability and experimentation that really drive results. Team members collaborate better, influence each other more assertively, and constructively challenge each other. A great team scores well here, they make and deliver on more commitments to each other, are prepared to experiment and think creatively, better able to work autonomously in sub-units and are interact better with other teams. Great teams take risks. They do all of this without unnecessary guidance or control.

Get Success – Delivers, Trusted, Adaptable

+ Delivers

+ Adapts

+ Trusted

The team’s progress, now excelling in the previous stages, shows a highly nimble, confident, cohesive and reliable team that works exceptionally well with other teams. Nine measures of performance in this stage demonstrate that the clarity, agreement and alignment of the Get Set phase, in conjunction with the psychological safety generated in the Get Safe phase and the constructive tension developed in the Get Strong phase has now created in a team that delivers consistently, is trusted by its stakeholders, and is seen to be highly adaptable in how it can pivot to changing business conditions. Congrats! You have one of the 10% high performance teams.

Skin in The Game

One of the Playbook Get Set conditions is for team members to have ‘sufficient skin in the game’ to motivate collaboration with others.  It is easy for us to say what you and your leadership group should do, we feel it’s just as important for us to be vested in your team’s success. Further, we ask for no upside, no financial ‘bonuses’.

We are so confident in the science behind TeamUp’s Playbook™ that we will forfeit 50% of our fee if our approach fails to deliver expected high performance value for any of our coached reports, modular, virtual team development solutions or our executive coaching programmes. 

Diagnostics

Our diagnostic reports provide average scores in the 27 team behaviours that studies confirm predict team effectiveness.  Scores are arranged in three sets of nine for the Get Set, Get Safe and Get Strong stages. The team also scores itself on nine measures of team effectiveness in the final Get Success Stage. The entire on line question set takes no more than 10 minutes to complete. The reports start the process of team-improvement as they pinpoint the precise areas for team leaders and their teams to address and crucially, the order in which to work on them.

We offer three types of report:

1. Detailed Self-Assessment Report 

A complete Playbook question set that will provide a full picture of how you view your team’s current strengths and weaknesses.

The report will produce guidance and offer support  for your possible next steps for the development of your team.

You can take the diagnostic up to 3 times in a 12-month period to help you identify growth areas achieved.

Cost: £80

2. Detailed Team Report 

Team leaders receive a TeamUp Playbook™ detailed report and unlimited repeat diagnostics for the same team for a 12-month period.

Ideal for – team leaders who wish to understand, with absolute precision, how their teams stack up against the 27 predictors of performance and to use the report to action improvements and then track team working improvements over time.

Cost: £400 per team per year

Email us on hello@team-up.company to request a Detailed TeamUp Playbook™ Report.

3. Coached Report

The Coached Report is a detailed TeamUp Playbook™ Report accompanied by at least one coaching session plus unlimited diagnostics for a 12-month period.

Cost: To be discussed with TeamUp
Email us on hello@team-up.company to enquire.

Team Development

We have over 20 years of experience in improving team working by designing and facilitating on-line and face-to-face team development. We offer:

> Modular (Online or Face)

You decide the support you require from TeamUp from a menu of 2 hour on line workshops. Titles include

1. Building ‘swift trust’ in the virtual team

2. Boosting psychological safety in the virtual team

3. Team plays to deal with selfish gits

4. Converting your team to a pivot friendly team

5. Building a team identity for the tired and disengaged virtual team

You then decide on how you would like to support your chosen module from the following additional services

+ Pre module briefing

+ Detailed TeamUp Playbook™ Diagnostic Report

+ Team Leader coaching and TeamUpPlaybook™ feedback session

+ Post module Team Leader coaching session

+ Repeat Detailed TeamUpPlaybook™ Diagnostic Report

+ Repeat Team Leader coaching session

> Bespoke (Online or Face)

Usually reserved for Boards, Executive Teams or the more senior teams, please feel free to discuss the creation of your own team development programme incorporating diagnostics, interviews,  design, facilitation, coaching, evaluation mechanisms.

Executive Coaching

George is highly experienced executive coach at C-Suite level and has undertaken coaching engagements at CEO, CFO, HRD, CIO, CTO, COO and MD levels across multiple industries. TeamUp evaluates every coaching engagement undertaken using the TeamUp Playbook™ Diagnostic to ensure any coaching benefits show up in the team performance  led by the person being coached. We are so confident our techniques work, if results are disappointing, we will forfeit part of our fee.



The improvements as a result of George and his methods have certainly contributed to a 15-fold growth in our profits, as well as enabling us to successfully launch a series of award winning innovative products

Adrian Grace
CEO Aegon UK


I have worked with George over the last five years during which my team has been reshaped and delivered some extremely challenging financial objectives including growing all our key product lines and reducing our costs by 25%

Jackie Leiper
Workplace Savings & Distribution Director
Scottish Widows


George is insightful and challenging in his observations of me and my team. His sessions allow us to open up and feel safe, identify the root of what needs to change and for us to commit to these actions.

Ray Pope
Chief Information Officer
Tokio Marine HCC Inernational Group


George's 4 GETS approach to developing teams coupled with his insightful facilitation has helped my finance team address interpersonal issues, work closer together and generate more value to the business.

Duncan Hayward
Group CFO PLRe


I have found the 4 GETS methodology and George's skills in working with teams to consistently produce a positive impact on my businesses. His approach to getting teams Set, Safe and Strong has consistently paid divends for me.

Jayne Archbold
CEO Iptor International


Both quizzical and soothing George got the team to engage and participate in a way that felt safe. He also helped ensure my work pressures remained manageable and in perspective. I would recommend George to anyone as a strong personal mentor or someone to understand and change team dynamics.

Nick Hutton-Penman
Deputy CEO, Tokio Marine Kiln


Every team coaching session has led to tangible improvements in performance, collaboration and effectiveness - George grasps the unspoken, working with the team to wrestle down the underlying blockers. Personally, I continue to grow with this guidance and interventions; he carries my strongest of recommendations, the only caveat being, you had better be genuinely committed to self-development to genuinely appreciate and enjoy the accelerating impact he can have!

Adrian Walter
COO Lloyds Banking Group
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